Returns Policy

How do I make a claim or return a product?

You can initiate a return within 14 calendar days of delivery for products in the same condition as when you received them. Please note that a restocking fee equivalent to 20% of the value of the returned goods or $120, whichever is the higher amount, will be applied automatically for returns not related to delivery errors or manufacturing faults.

Returns initiated after the 14-calendar-day period will require approval from a sales representative and accepted at the sole discretion of Flecther Insulation. Additionally, sales representative approval is necessary for pricing credits, goodwill credits, and product fault credits.

Please contact our Customer Service Team to initiate a return or claim.